Where we use AI
AI may assist guest answers, content creation, workflow routing, analysis and product experiences. Demonstrations use example data, not live business policies or availability.
Responsible AI
Clear about where AI is used.
AI should make service faster and work more useful—not obscure responsibility.
Human review and handover
AI assistants identify themselves, use approved knowledge and provide a clear route to a person. Sensitive, uncertain or exceptional requests should be escalated.
Limitations
AI output can be incomplete or wrong. We do not allow a system to invent hotel policies, prices or availability. Unresolved questions should be logged for review.
Data handling
Deployments should minimise personal data, use defined retention settings and restrict access according to business roles.